Privacy Policy

This Privacy Policy explains how DFC Cleaning Services ("DFC", "we", "us", or "our") collects, uses, and protects information about you when you visit dfcgroup.ae or book one of our services.

Information we collect

We collect information in three ways:

• Contact information you give us — your name, phone number, WhatsApp number, email, and the service you're enquiring about, provided through our contact form or directly via WhatsApp.
• Service details — the address, scope, and timing of any service you book with us, so we can plan and deliver the job.
• Site usage information — basic analytics (pages visited, device type, approximate location) collected to keep the site working and improve it.

How we use your information

• To respond to your enquiries and booking requests.
• To send a team to deliver the service you booked.
• To follow up on completed services and gather feedback.
• To send schedule confirmations and operational messages relevant to your booking.
• To improve our services and operations.

How we share information

We do not sell your personal information. We share information only in these limited cases:

• With the service team assigned to your booking, so they know the job details.
• With payment processors if and when a transaction requires it.
• With service providers who help us run our business (e.g., communication tools), under appropriate confidentiality terms.
• When required by law, regulation, or a binding request from a UAE authority.

Data retention

We keep your information only as long as needed to deliver your service, comply with legal obligations, and maintain reasonable business records. Booking records are typically retained for the period required by UAE law.

Your rights

You can ask us to:

• Tell you what information we hold about you.
• Correct or update information that is wrong.
• Delete information we no longer need.
• Stop sending you marketing messages at any time.

To exercise any of these rights, message us on WhatsApp or email hello@dfcgroup.ae.

Cookies and analytics

Our website uses minimal cookies and basic analytics to keep the site working. We don't use third-party advertising trackers.

Children's privacy

Our services are intended for adults. We don't knowingly collect information from children under 18.

Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect the most recent change.

Contact

For any privacy-related question, message us on WhatsApp or email hello@dfcgroup.ae.